Michelangelo Izzo
Business Improvement Specialist @Radius Connect Solutions
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WORK HISTORY
Business Improvement Specialist @Radius Connect Solutions
London, GB
Lead business process change initiatives, identify inefficiencies, develop improved workflows and deliver automation and transformation projects that support business growth, enable scale and enhance customer experience.Map current and future-state processes, aligning improvements with strategic priorities and owning projects from concept to implementation in a dynamic, fast-paced environment.
EDUCATION
Università degli Studi di Napoli Federico II
Mathematics (6 modules completed)
Liceo Scientifico Galileo Galilei
Secondary School Diploma in Science
Istituto Magistrale Giuseppe Mazzini, Napoli
Teacher Training Diploma, Secondary Education and Teaching
Consorzio Lecole, Napoli
Masters in Sound Engineering, Music Technology
SKILLS
ABOUT MICHELANGELO IZZO
Highly effective, versatile and enthusiastic Customer Services Manager, with senior level experience within multinational market leading companies, including General Motors, Hewlett Packard, and Nokia. Proven ability to successfully drive business performance, and to implement innovative and impactful business changes, with a persistent focus on ensuring excellent customer experience. Expert in customer journey mapping, data analysis, process design, audit and quality procedures. A passionate and capable leader, with excellent judgement and outstanding communication skills. Proficient at networking and relationship building across all levels of the organisation. Expert in stakeholder management and team building, with the ability to influence senior stakeholders and motivate teams either in person or remotely.
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