Michel Nammour

Mentor Support & Resolution Team @Nqx

Montreal, QC, CA

Supporting Frontline Agents in real-time, urgent customer inquiries, strategies and process clarifications as well as taking all live customer escalations.Helping many call types (Escalations, Move Valet, Privilege Customers) as well as multiple LOBs and stakeholders such as Care, Sales, Loyalty, Revenue Assurance, BBM, ARM Mentor, AMP, Bell TV, Back Office and Team Leads.Doing deep drive on complex cases to gain insight and build the right processes.Ambassador for Bell and reinstating brand loyalty. Working with various LOBs to reduce escalations and communicate coaching opportunities.

Notre Dame University - Louaize (NDU)

Bachelor of Arts (B.A.)