Michel Brassart

About Michel Brassart

Over the past two decades, I’ve led transformative IT operations initiatives that not only optimized efficiency but fundamentally reimagined how technology empowers business. My passion lies in applying AI, automation, and data intelligence to create smarter, more agile IT environments. At Hewlett-Packard Enterprise, I managed global IT operations and led critical M&A programs. I also introduced Technology Business Management (TBM), enabling full cost transparency and shifting IT from a cost center to a strategic partner. At DXC Technology, I spearheaded a major service delivery transformation for platinum clients—cutting operational costs by 30% and increasing user satisfaction by 25%. These aren’t just metrics—they reflect a human-centric approach to IT, where collaboration, data-driven strategy, and innovation drive real outcomes. Beyond the enterprise, I mentor tech professionals and actively contribute to AIOps and automation communities. I believe in building ecosystems that elevate teams, simplify operations, and prepare organizations for what’s next. Let’s connect if you\'re exploring how AIOps, GenAI, or automation can transform your operations. I\'m always open to conversations about industry trends, innovation, or collaboration. m••••••••@gmail.com | Key Skills: AIOps • IT Service Delivery • Automation • CI/CD • Cloud Operations • Data Intelligence • Technology Business Management • IT Strategy

Experience

1. SAP Hana Applications Services & Operations Lead

   Hewlett Packard Enterprise

   Nov 2024 — Present · Houston, TX, US

   Key accomplishments include:* Spearheaded end-to-end IT service delivery for SAP/S4HANA operations, achieving zero production defects through enhanced test planning and rigorous quality assurance processes across enterprise platforms.* Drove a strategic initiative that reduced ticket inflow by 30% while targeting a further 50% decrease in operational issues, significantly improving overall service efficiency and responsiveness.* Established a bi-weekly sprint review process with stakeholders that eliminated 80% of aged backlog items deemed irrelevant, streamlining project priorities and enhancing team productivity.* Delivered a comprehensive Proof of Concept for OPSRamp to CIOs and senior IT leadership as an innovative AIOps platform solution aimed at optimizing operational performance.

Education

• CET - Asnieres, France

  Electrical and Electronics Engineering

• TBM Council

  CTBME

• Babson College

  CIMS Program

• PDI & BTS Global Business Simulation

  Leading Business Systems

• Apptio Education

  Technology Business Management

• Digital - Engineering Review Board

  System Engineer - Network, HW, & SW

• IMD Business School

  International Advanced Mgmt

• Babson College

  Global Leadership Development

• IMD Business School

  Managing Technical Innovation