Ryan Tucker

Director, Crm Solution Design @CIBC

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Director, Crm Solution Design @CIBC

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Continuously running and maintaining a well-functioning solution design product unit, managing a team of solution architects within the technology team. Leading efforts to establish clearer roles and responsibilities within the technology product team, impacting the entire organization. Taking ownership of the design and directing overall technical evolution of the bank\'s Frontline CRM system, utilizing Salesforce Financial Services Cloud and Azure. Managing the transition of responsibilities and work from third party consultants, and introducing new processes and procedures to improve team function and performance. Co-Leading the CIBC Pride Network\'s Employee Engagement sub-piler, organizing events, rallying volunteers, and establishing networks of local support for events.

EDUCATION

2007 — 2010

George Brown Polytechnic

Ontario College Advanced Diploma, Computer Systems Analysis/Analyst

SKILLS

Client RelationsSoftware DevelopmentBusiness Process AutomationJsonDynamics CrmWindows ServerSoftware SolutionsWorkflow ApplicationsOffice 365SharepointRestCodeigniterSoftware Consulting.netResponsive Web DesignConsultingMicrosoft ExchangeAzureData AnalysisXrmJquerySoftware DesignLeadershipDynamics 365PowershellWeb ServicesMysqlLinqMicrosoft Sql ServerAgileReporting & AnalysisCssApplication ArchitectureSystem AdministrationRestful WebservicesBootstrapSystems AnalysisAsp.net Web Api.net FrameworkDatabases

ABOUT RYAN TUCKER

Ryan Tucker is a Director, CRM solution design at CIBC, where he leads the technical…

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Ryan Tucker — Director, Crm Solution Design at CIBC in Toronto, ON, CA | Unifers