Micheal Erickson

Support Engineer at QAD

Role: Support Engineer at QAD
Location: Navi Mumbai, MH, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Support Engineer
QAD
Apr 2025 — Present
Provided expert support for Active Directory, resolving replication failures and account recovery issues. • Diagnosed and fixed Group Policy and User Profile problems, enhancing user login experiences. • Ensured application uptime by troubleshooting IIS issues, including application pool crashes and SSL/TLS configurations. • Conducted root cause analysis for server crashes, improving overall system performance and reliability.

Education

Late Shri Vishnu Waman Thakur Charitable Trusts Bhaskar Waman Thakur College of Science Yashvant Keshav Patil College of Commerce Vidya Dayanand Patil College of Arts M B Estate VIVA College Road Virar West Pin 401 303
Diploma
2012 — 2016
St. Francis Institute Of Technology
Bachelor of Engineering - BE
2016 — 2020

Contact information

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Work email
•••••@qad.com
Personal email
•••••@•••••.com
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Current company

QAD

Software Development · 1.6K employees · Founded 1979 · Miami, Florida, United States

QAD | Redzone is the Manufacturing AI platform built for the mid-market. We bring AI to the systems and people that actually run a plant, embedded in ERP, embedded in the workflow, embedded at the point of decision. Because we believe Systems of Record are not enough. The mid-market manufacturers building the real economy need Systems of Action: technology that senses what's changing, decides what matters, and helps frontline teams act before disruption compounds. Three core pillars make that possible: QAD Adaptive ERP — a modern, cloud-native operational backbone built for manufacturers, not retrofitted from generic enterprise software. Redzone Connected Workforce — the platform that amplifies the people on the floor, turning every shift into a decision-making team and every operator into a continuous-improvement engine. ChampionAI — purpose-built agents embedded directly inside the workflows that drive throughput, margin, and working capital. Mid-market leaders in automotive, industrial, food & beverage, life sciences, and consumer products trust QAD | Redzone to modernize without missing a production day. Speed is the new resilience. In a market where complexity arrives all at once — across labor, supply chains, margins, geopolitics, and technology — the manufacturers who win are the ones with the shortest distance between signal and action. Amplify your workforce. Modernize your ERP. Operate at the speed the real economy demands. Learn more at qad.com. Follow us on Twitter: https://twitter.com/QAD_Community Like our page on Facebook: https://www.facebook.com/QADerp Follow us on Instagram: https://www.instagram.com/qad_community

qad.com

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Experience

Support Engineer

Education

Late Shri Vishnu Waman Thakur Charitable Trusts Bhaskar Waman Thakur College of Science Yashvant Keshav Patil College of Commerce Vidya Dayanand Patil College of Arts M B Estate VIVA College Road Virar West Pin 401 303

St. Francis Institute Of Technology

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