Micheal Vaughn

About Micheal Vaughn

As a Senior Account Manager at Houzz, I manage a portfolio of clients across the U.S and Canada, optimizing their profiles and programs with creative improvements. I also up-sell additional Pro+ packages and manage their renewals for another year. With over 6 years of experience in SaaS operations, I have developed strong skills in client relationship management, account management, and customer success.Prior to joining Houzz, I gained valuable experience in retail management, working as a Store Manager at St. John Knits and a Department Manager at Neiman Marcus. In these roles, I managed teams, strategized short and long-term goals, worked with marketing and buying teams, and ensured the overall visual appearance of the store. I hold a Bachelor\'s degree in History from the University of California, Riverside. I am passionate about delivering exceptional service and driving business growth through innovative strategies and solutions.

Experience

1. Senior Account Manager - Saas Operations

   Houzz

   Jan 2019 — Present · Irvine, CA, US

   Manage Houzz Professionals from across the U.S and Canada. Each is part of an annual advertising program. Maintain an ongoing relationship, optimize client profiles and program with creative improvements, up-sell additional Pro+ packages, and manage their renewal for another year.

Education

• University of California, Riverside

  Bachelor's degree, History

  2000 — 2004

Skills

• Merchandising
• Team Building
• Management
• Building Clientele
• Teamwork
• Customer Service
• Sales
• Fashion
• Inventory Management
• Coaching
• Training
• Clientele Development
• Visual Merchandising
• Sales Management
• Clienteling
• Microsoft Word
• Window Displays
• Customer Experience
• Apparel
• Store Management
• Retail
• Time Management
• Wardrobing