Micheal Scaggs
System Administrator
- Role
- System Administrator at Mainstream Technologies, Inc
- Location
- Starkville, MS, US
- LinkedIn followers
- 500 followers
About Micheal Scaggs
Tech professional with a knack for identifying customer needs and solving complex problems. Equipped with technical support skills, adaptability, and a results-oriented mindset, I\'m committed to delivering value-added solutions and making a meaningful impact. Eager to collaborate with cross-functional teams and stay updated with the latest industry trends.
Experience
System Administrator
Apr 2024 — Present · Starkville, MS, US
Troubleshoot and resolve software/hardware issues with Windows & Mac OS Perform component-level repairs (LCD replacements, motherboard swaps, RAM/SSD upgrades)Manage email migrations ensuring full data retentionPerforming data recovery for failed drives, recovering personal documents, downloads, and picturesEducate end users after successfully troubleshooting issues, to prevent the issues from recurringProvide Tier 1/Tier 2 support for desktops, servers, printers, and networking issues.Document issue resolutions, system changes, and procedures in the internal knowledge base.Perform proactive maintenance tasks, including patch management, disk cleanups, and system updates.Manage data protection and backup solutions, ensuring recovery readiness and compliance with client data policies.Handle endpoint security and threat response, including deployment, policy enforcement, and incident remediation.
Education
CourseCareers
Information Technology
Mississippi State University
Bachelor's degree, Information Technology
Western Governors University
Master of Technology - MTech, Computer/Information Technology Administration and Management
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