Micheal E. Paradis
VP Customer Relations @Finch Auto Group
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WORK HISTORY
VP Customer Relations @Finch Auto Group
CA
Finch Auto Group is an Ontario based automotive group operating the following dealerships:Finch Chevrolet Cadillac Buick GMCFinch HyundaiMercedes-Benz LondonFinch Chrysler Dodge Jeep RamGeorgetown Chevrolet Buick GMCGenesis LondonFinch NissanFinch Ford LincolnWork alongside the Executive Team and Managing Partners on developing revenue streams, customer loyalty by implementing tactical processes and procedures in line with broad customer experience strategiesManage vendors, telephony, training, orders, repairs, and employee supportDevelop & maintain new/existing databasesManage Customer Care Associates and Service CoordinatorsUsing web-based technology and CRM resources to contact, measure and deliver resultsEstablish and manage call cycle to ensure that all accounts have the necessary frequency and are supportedDatabase management & reportingBusiness Development Centre management, training & developmentWork alongside Managing Partners and Service Managers level with managing, training & developing staffManage and develop direct mail, social and website campaignsCRM Point of Contact account for new developmentsSupporting service & sales process by streamlining processes, outlining and documenting procedures, prospecting accounts that will bring incremental revenueEnsure follow-up by passing leads to service, sales, and direct reports while managing success, call-to-action, dates, complete profile information and sourcesMaintaining contact with customers to create, maintain and salvage relationshipsSubmit orders, follow and create procedures, streamline the process and complete necessary developmentManage time-off requests, illness, absenteeism, schedules, and trainingManage Recruitment and on-boarding processesCreative development for advertising campaigns alongside the management team to all customer-facing outletsReporting, analysis and tracking ROISupport sales and service management teams and staff on demand and as required
EDUCATION
Western University
Professional Certification in Management
Lambton College
Police Foundations
SKILLS
ABOUT MICHEAL E. PARADIS
With over 8 years as VP of Customer Relations at Finch Auto Group, this professional specializes in customer relationship management and operational strategy within the automotive industry. They collaborate with the executive team to implement customer loyalty initiatives, optimize CRM systems, and oversee vendor management and employee support. Their role focuses on aligning tactical processes with broader customer experience strategies to deliver measurable results. By leveraging web-based technologies and CRM tools, they manage databases and empower high-performing teams to enhance customer satisfaction and retention. Their dedication to innovation and operational excellence ensures sustainable growth and reinforces Finch Auto Group\'s reputation for exceptional service. They are driven by a mission to foster lasting relationships and elevate the customer experience.
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