Michal Taylor
- Role
- Sr Unit Manager, Care Support Training at ADT
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
Experience
Sr Unit Manager, Care Support Training
Mar 2011 — Present · Irving, TX, US
Lead local training and development functions, to include providing leadership and support to training team managers to ensure effective delivery of training programs. Develops strong business relationships and partners with local operations managers to deliver training programs in support of business needs. Utilizes sound analytic skills and judgment in conducting training needs analysis.
Skills
- Leadership
- Process Improvement
- Customer Service
- Organizational Development
- Call Center
- Business Process Improvement
- Operations Management
- Performance Management
- Employee Training
- Human Resources
- Team Leadership
- Program Management
- Management
- Team Building
- Cross-Functional Team Leadership
- Call Centers
- Strategic Planning
- Employee Relations
- Training
- Customer Satisfaction
- Leadership Development
- Account Management
- Change Management
- Coaching
- Recruiting
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