Michal Karski

Head of Service Management Performance @ERGO

Düsseldorf, DE

Responsible for global IT Service Management throughout the entire service lifecycle, including- Service Strategy: Managing portfolio, demand and financial processes for infrastructure services- Service Design: Managing service catalogue, service level, availability and capacity processes, supplier relationships and IT service continuity- Service Transition: Managing change, release and deployment, service asset and configuration, and knowledge management processes- Service Operations: Managing request fulfilment, incident and problem management, ensuring minimal disruption and swift resolution- Continual Service Improvement: Cultivating a culture of ongoing enhancement, driving innovations to elevate service standards.