Sam-Michael Zaitlin
Account Specialist @TELUS
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WORK HISTORY
Account Specialist @TELUS
Burnaby, BC, CA
Core Sales Skills-Prospecting & Lead Generation: Identifying and reaching out to potential small business clients across Western Canada through cold calling and outbound outreachNeeds Analysis:Actively listening to customers and completing thorough needs assessments to understand their business challenges and goalsSolution Selling: Recommending tailored solutions from TELUS\'s product portfolio (Mobility, Fibre, Security, Fleet, Web) that match customer needsSales Cycle Management:Managing the complete sales process from lead qualification through deal closure, with strong pipeline managementClosing & Negotiation:Ability to move prospects through the sales funnel and close deals while maintaining healthy marginsAccount Building:Developing and growing a strong client base through relationship building and repeat business opportunitiesSoft Skills-Communication:Clear, confident verbal and written communication with decision-makers and stakeholders at all levelsRelationship Building: Establishing genuine rapport with customers quickly and building trust-based, long-term business relationshipsActive Listening: Genuinely understanding customer pain points and goals before proposing solutionsTime Management:Disciplined prioritization and organization to manage multiple prospects and maintain high activity levelsResilience & Persistence:Hunter mentality with ability to handle rejection and maintain high energy through a high-volume calling environmentAdaptability: Flexibility to pivot strategies, learn new systems, and thrive in a fast-paced, high-performing environmentInfluence & Persuasion:Ability to influence decision-makers and convince prospects that TELUS solutions are the right fitEntrepreneurial Mindset: Self-starter mentality with laser focus on success and ownership of results and goals
EDUCATION
Thompson Rivers University
Bachelor's degree, Double Major, Economics, Political Science and History
Okanagan College
Bachelor of Business Administration
Thompson Rivers University
Bachelor of Arts, Political Science and Government
ABOUT SAM-MICHAEL ZAITLIN
I’m a detail-oriented customer operations professional with experience supporting sales teams, managing complex customer inquiries, and coordinating multi-department workflows. I’ve been trusted to handle high-volume communication, maintain CRM accuracy, prepare technical documentation, and more.My strengths include:• translating customer concerns into actionable steps• collaborating with technical, sales, and operations teams• improving processes to reduce errors and increase efficiency• building trust with customers through clear, empathetic communicationI’m motivated by roles where ownership, problem-solving, and continuous improvement are valued — and where I can contribute to meaningful customer and business outcomes.
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