Michael Ries

About Michael Ries

I transform operations by treating AI as a core component of Continuous Improvement. My expertise lies in applying the rigor of Lean Six Sigma and Operations Management to the deployment of frontier AI models (LLMs, Agentic AI, and Machine Learning).I don\'t just oversee automation; I architect the Standard Work that allows AI to function at a 95%+ accuracy threshold. By viewing AI through a DMAIC lens, I drive results that are both innovative and operationally sustainable.Current Focus:Agentic AI: Reducing transaction containment time by 90% via automated anomaly detection.Financial Governance: Protecting $15M in revenue through AI-driven error-proofing.Process Scaling: Migrating manual IDP workstreams to ML-driven systems with executive oversight.

Experience

1. Senior Vice President of Operations

   Verra Mobility

   Jan 2015 — Present · Mesa, AZ, US

   Lead operating groups throughout the US including customer service, BPO, fulfillment, supply chain, transaction processing and business process improvement. Optimize operational efficiency while achieving client, production and service excellence objectives. Drive cost and quality improvement through an Operational Excellence focus. Support international operations start up and reengineering efforts.

Education

• Northwestern University

  Master of Science (MS), Predictive Analytics

• Arizona State University

  BS, Accounting

Skills

• Budgets
• Call Centers
• Process Improvement
• Six Sigma
• Vendor Management
• Human Resources
• IT Management
• Management Consulting
• Process Engineering
• Strategy
• Healthcare Management
• Banking
• Risk Management
• Strategic Planning
• Program Management
• Change Management
• Customer Service
• Performance Management
• Cross-Functional Team Leadership
• Healthcare Consulting
• Operational Excellence
• Leadership
• Analysis
• Management
• Executive Management
• Operations Management