Mike Fulton
Customer Experience Strategy, Research, and Analytics Leader
- Role
- Sr Customer Experience Consultant at GuideWell
- Location
- Columbia, SC, US
- LinkedIn followers
- 500 followers
About Mike Fulton
Extensive background in customer experience strategy, research, and analysis with significant experience in voice of the customer/employee program development.Proven abilities in performance measurement design and analysis, business and employee scorecard development, employee recognition programs, and process improvement. Highly analytical, strategic thinker with proven ability to influence key business decisions through insightful analysis and strong consulting skills.Specialties: Strategic Consulting • Market Research • Voice of the Customer (VOC) • Process Improvement • Text Analytics • Employee Recognition Programs • Balanced Scorecard Design • Quantitative Analysis • Statistical Analysis • Complaint Resolution • Banking • Brokerage • Manufacturing • HVAC• Competitive Intelligence • Complaint Resolution • B2B and B2C Research • Alteryx • Tableau • Qualtrics
Experience
Sr Customer Experience Consultant
Jun 2024 — Present
Education
Strome College of Business
Master of Business Administration (M.B.A.), Finance
Old Dominion University
Bachelor's Degree, Business Administration/Finance
Skills
- Process Improvement
- Investments
- Analytical Skills
- Analytics
- Business Process Improvement
- Financial Services
- Leadership
- Strategy
- Analysis
- Credit
- Banking
- Risk Management
- Finance
- Series 7
- Business Statistics
- Portfolio Management
- Customer Experience
- Project Management
- Customer Experience Analysis
- Retirement
- Relationship Management
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