Michael Weaver
Director Customer Success, PMP, ITIL at Microsoft
- Role
- Cloud Program Director, Pmp, Itil at Microsoft
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Michael Weaver
Results driven account management professional with over 25+ years of project management and customer service experience. Self-confidence, integrity and commitment to excellence. Creative, pragmatic and proactive planner and problem-solver. Organized and attentive to detail, with demonstrated project management skills. Strong research, mediation and negotiation skills gained from workplace experience. Dynamic oral, writing, interpersonal and presentation skills. Energetic team member. Technically sound and proficient PC skills.
Experience
Cloud Program Director, Pmp, Itil
Aug 2021 — Present
Partner with the Account Executive / Account Technology Strategist to build and execute Account Plan• Provide leadership and orchestration across the Success & Support (CSU – Customer Success Unit) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams, and other Sr. Principal CSAMs• Accountable for the Cloud consumption plan• Establish and nurture strong executive sponsorship and manage the customer leadership relationships to drive the execution of the support coverage model, strategic account plan, consumption roadmap & delivery execution oversight• Provide leadership and orchestration across the Success & Support (CSU – Customer Success Unit) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams, and other Sr. Principal CSAMs• Provides Seasoned Delivery Leadership• Accountable for Consumption Planning and Execution for Strategic Pursuits• Responsible for Delivery Orchestration & Support Outcomes
Education
University of South Florida
Bachelor of Science (B.S.), Computer Science
1988 — 1997
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