Mike S.

About Mike S.

I am a cross-functional tactical executor who drives organizational impact through defining, building and scaling teams and processes. My expertise was forged through a decade leading business, product and internal development at Palantir Technologies. As a leader of teams, I have led OKRs and strategy for forward deployed engineering teams of up to 15 and co-led product teams of up to 100, and I have scoped and founded teams to meet senior management priorities for internal personnel development. As a leader of people, I have shaped my colleagues’ careers through management and mentorship and have set the company-wide standard for institutional knowledge-sharing, methods of productivity and proactive cultivation of culture. As a hiring manager, I have defined, implemented and filled specialist positions; upskilled dozens of colleagues in rigorous interview philosophies and practices; and led over 400 interviews. As a project manager, I have built and streamlined business processes for client and internal teams and have shaped the strategy, objectives and delivery of Palantir’s Customer Success offerings to meet the needs of its US Government business portfolio. As a product manager, I have led the field implementation and feature development of a social media analysis software platform for a cross-agency counter child exploitation portfolio, resulting in a successful patent.

Experience

1. Head of User Training & Usg User Support

   Palantir Technologies

   Feb 2020 — Present · Washington, DC, US

   Lead design, logistics, and scalable execution of user training and user adoption across Foundry, AIP, and customer-specific applications for Palantir\'s partnerships with the US Army and broader US government portfolio* Autonomously scoped and founded USG Foundry User Support Specialist team and serve as hiring manager and team lead* Spearhead development, synthesis and dissemination of companywide best training practices through management, mentorship, on-the-ground delivery with customer teams & proactive knowledge capture* Set strategy and OKRs for and co-led 100-person Customer Success organization as the sole representative of the USG business portfolio* Owned analytical training content creation, quality control and user experience on founding team for public Foundry training portal with tens of thousands of users, Palantir Learning (learn.palantir.com)* Personally trained hundreds of users in-person, thousands of users through live webinars, and tens of thousands through self-service modules