Michaela von Busse

Director @HDI Group

Hannover, DE

Since 04/21: Automation Director• Driving automation and digitalization initiatives• Developing and maintaining a vision for ServiceNow topics• Introducing innovation topics (e.g. No-code / low-code)• Clarifying technological guidelines with Product Owners an their teams• Marketing for ServiceNow Services at HDI• Conduct license negotiations08/20 to 03/21: Director ServiceNow• Operational responsibility for our Service Management platform and Operational Reporting services with approx. 18 employees • Supporting the agile transformation of my team11/19 to 08/20: Director Scheduling• Operational responsibility for the Automation and Data Management platforms with approx. 15 employees• Decentralization of organization and service delivery of the automation services• Managing conflicts• Audit support

Viscardi Gymnasium

Abitur

Technische Universität München

Diploma