Michael Ucci

About Michael Ucci

I\'m a people person who thrives on building connections and partnering across teams to exceed organizational goals. I flourish in ambiguity and making order out of chaos.Results-driven program management & client success professional with a proven track record of optimizing onboarding, retention, and business growth through process improvements and strategic relationship management. Adept at driving efficiencies, enhancing client satisfaction, and leading cross-functional teams to achieve measurable impact, including reducing onboarding time by 70% and increasing revenue by $2MM. Passionate about delivering high-touch service and scalable solutions that drive client success and long-term business value.

Experience

1. Project Lead

   GlobalLogic

   May 2024 — Present

   Google via Globallogic, a Hitachi Company• Onboarded approximately 300 new joiners per month, contributing to a significant increase in project scale from 300 to 1500 joiners annually, through streamlined processes and effective resource management.• Enhanced onboarding efficiency by reducing the average onboarding time from 10 to 7 business days through process improvements and strategic streamlining.• Developed and maintained comprehensive onboarding resources including FAQ documents, training slides, presentations, and instructional videos, improving new joiner acclimatization and reducing repetitive queries.• Implemented effective communication strategies using Google Workspace, Jira, Atlassian, and Salesforce to ensure a smooth onboarding experience, reducing onboarding-related bottlenecks and enhancing cross-functional collaboration.• Collaborated with HR and global business teams to integrate onboarding processes with diverse departmental needs, facilitating a seamless transition for new employees.• Created an intranet resource hub serving as a centralized \"one-stop shop\" for new joiners, improving accessibility to key information and enhancing the onboarding experience.

Education

• Penn State University

  B.A., Corporate Communication

  2006 — 2011

• University of West Georgia

  Master of Education (MEd), Professional Counseling

  2012 — 2014

Skills

• Social Networking
• Microsoft Excel
• Powerpoint
• Microsoft Powerpoint
• Nonprofits
• Student Affairs
• Non-Profits
• Data Analysis
• Student Development
• Fundraising
• Staff Development
• Social Media
• Customer Service
• Microsoft Word
• Training
• Advertising
• Public Relations
• Event Planning
• Admissions
• Time Management
• Photoshop
• Facebook
• Student Engagement
• Microsoft Office
• Public Speaking
• Press Releases
• Leadership
• Event Management
• Research
• Higher Education
• Community Outreach