Michael Trotman

Manager, Clinic Operations @Enhanced Care Clinic

Thornhill, ON, CA

Oversee 20 staff & physicians, supply procurement, scheduling, submission of OHIP billings and BlueCross, HR administration, payroll, expense tracking, staff/physician recruitment, all communications with other clinics, specialists, hospitals, pharmacies, liaising with vendors, patient & physician feedback, maintain workflow Manage physician overhead fee structure, non-insured services payments and 3rd party insurance processing Monitor and evaluate staff performance and productivity, ensuring effective teamwork, high standards of work quality and organizational performance, encourage leadership, find operational deficiencies Experience with quarantine procedures, vaccine storage, task delegation & prioritization, quality control Perform routine audits on patient charts to ensure accuracy, completion, follow-ups were scheduled Call Centre experience, 300+ calls, handle all patient and physician concerns & inquiries in priority sequence Lead internal communication, consult with stakeholders, develop business cases and project execution Utilize Telus PS Suite, Indivicare Oscar, CHS & AbelMed EMR systems, OTN Hub services Collaborate on capital projects using project management software, promote Telemedicine innovation Act as the Go To individual for all issues, consistently look for ways to improve workflow & patient experience Collaborating with IT teams to ensure PHIPA compliance, action outstanding IT functionality issues promptly Liaise with external stakeholders relating to recruitment of physicians, nursing students, promotion of allied health services to increase revenues and advertisement of telehealth facilities

Seneca Polytechnic

Bachelor of Business Administration (BBA), Business Administration, Management and Operations

Ryerson University

Bachelor of Commerce (B.Com.), Law & Business