Michael Trillo
Director, Production Support @InvestCloud, Inc.
New York, NY, US
EMAILS
m••••••@investcloud.com
MOBILE NUMBERS
+16•••••••69
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WORK HISTORY
Sep 2022 — Present
Director, Production Support @InvestCloud, Inc.
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EDUCATION
2006 — 2009
Rutgers, The State University of New Jersey
Bachelor's degree, Information Technology and Informatics
SKILLS
Disaster RecoverySoftwareActive DirectoryWindows ServerHelp Desk SupportHardwareCcnaCustomer ServiceSoftware DocumentationHardware SupportTeam BuildingManagementWindowsCisco TechnologiesLeadershipComputer RepairTeam LeadershipWindows XpProcess ImprovementProject ManagementCitrixHealthcare Information Technology (Hit)TroubleshootingTechnical SupportNetworkingHpSoftware InstallationBusiness Process ImprovementComputer HardwareService DeskInformation TechnologyPrintersCisco Systems ProductsRoutingHealthcare Information TechnologyCisco RoutersLaptopsTcp/IpData CenterWindows 7
ABOUT MICHAEL TRILLO
Technical Services Leader with 20+ years of experience building and leading high performing organizations in customer success, engineering, and managed services. Tenacious in solving problems and focused on continuous process improvements while building lasting and productive relationships with clients, vendors, stakeholders, and peers. Influential and persuasive in translating complex technical concepts and driving customer outcomes.
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