Michael Thompson

WORK HISTORY

EDUCATION

SKILLS

ABOUT MICHAEL THOMPSON

I have over 30 years’ experience in the hospitality and technology sectors, with a proven track record of achievement across multiple management functions including operations, sales and project management. Through this experience, I have developed an expertise in:1. Providing catering and service operational know-how for the development of pioneering technology solutions2. Managing projects which involve deploying innovative solutions in a service environment3. Training and motivating people to adapt to new technologies; managing change Having worked in 5-star hotels in my early career, I have a strong service ethic and I am driven by the delivery of outstanding customer service whether that’s in hotels, hospitality or catering venues or the last-mile delivery logistics sector.I am commercially astute, and recognise the legal and moral obligations faced by business owners, having been involved - as founder or director - in several start-ups in the hospitality and technology sectors; including one which grew from zero to annual revenues of £6million in 5 years, and employed over 200 people.Personal attributes: The gravitas to be able to work at all levels with an engaging and confident manner; A clear thinking, methodical and analytical approach to business improvement combined with an articulate presentational skill; A resourceful, resilient and reliable management style, which is accustomed to working in pressurised environments; A team leader who motivates by example and leads from the front. Specialities: Service delivery; 5-star service standards; Client relationships; Client management; Project scoping; Project management; Staff engagement; Staff motivation; Managing change; Mobile technology; Hospitality management