Michael Bosco

About Michael Bosco

Proven engineering leader with deep expertise in Site Reliability Engineering, focused on building scalable, secure, and high-performing systems. Experienced in leading cross-functional teams, driving operational excellence, and aligning technical execution with business goals.At the core of my work is a dedication to building not just reliable platforms, but strong teams and partnerships. I am a strong advocate for continuous improvement, compliance, and modern DevOps practices, while also investing in mentoring teammates, fostering ownership, and enabling professional growth. Known for clear communication and a collaborative approach, I actively partner with product engineering and business stakeholders to ensure platforms deliver measurable impact and long-term value across the organization.

Experience

1. Lead Software Engineer - Operations Platform Engineering

   DICK'S Sporting Goods

   Aug 2025 — Present · Pittsburgh, PA, US

   As a founding leader of the Operations Platform Engineering team, responsible for building both the team and the platforms that will enable intelligent automation and reduce Mean Time to Resolve (MTTR). Focused on applying AIOps practices to enrich alerts, recommend or execute automated runbooks, and orchestrate incident response at scale.Currently driving the foundation of this greenfield team—establishing ceremonies, onboarding processes, and training to set a culture of collaboration, accountability, and continuous improvement. In parallel, engineering solutions that integrate automation frameworks (Ansible, Terraform) with collaboration tools and monitoring systems, creating the early building blocks of a unified ecosystem for proactive, self-healing operations. Partnering closely with technology support experts and platform teams to align strategies, ensure adoption, and shape a long-term framework for operational excellence.

Education

• Duquesne University

  B.S., Information Systems Management

  1995 — 1999

Skills

• Professional Services
• System Center Products
• System Administration
• Project Management
• System Monitoring
• Microsoft Certified Systems Engineer
• Veeam
• Scom
• Vendor Management
• Microsoft Technologies
• Unified Communications
• Itil
• Infrastructure
• Data Center
• Lync
• Active Directory
• Windows Server
• Vmware
• Configuration Management
• Vbscript
• Microsoft Exchange
• Bmc Remedy
• Virtualization