Michael Stoehr
Program Manager, Operations IT @DHL Express
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WORK HISTORY
Program Manager, Operations IT @DHL Express
Bonn, DE
Program Lead for Business Partner Integrations & Deployment of Global Solutions in Europe, specializing in Parcel Locker ecosystems and digital last‑mile innovations.Program lead within large-scale transformation initiatives across European markets, focusing on API-based integrations with external business partners and the rollout of global DHL Express standard applications and services. Driving end-to-end implementation from concept to go‑live, aligning business, IT, and external stakeholders to deliver scalable, resilient and customer-centric solutions in the express logistics environment.Leading the integration of third‑party parcel locker networks (including carrier‑agnostic locker providers) into the DHL Express Pick Up & Delivery ecosystem. Designing and governing standardized, API‑based real‑time data exchange between partner systems and DHL Express core platforms, covering shipment acceptance, inventory management, tracking events, service point capacity steering, as well as alignment and implementation of partner SLAs. Establishing a reusable integration blueprint that accelerates onboarding, ensures consistent customer experience and supports future locker network growth.Driving European deployment of global DHL Express programs and standard applications, including “Label‑Free” QR‑code based returns and last‑mile optimization capabilities. Enabling customers to ship and return parcels using only a QR code at couriers or service points, increasing convenience, reducing printer dependency and supporting paperless, sustainable logistics. Leading initiatives in Dynamic Inbound Sort Planning to balance courier workloads, improve route efficiency and enhance last‑mile service quality.
EDUCATION
b.i.b. International College
State-certified graduate in Business Informatics
SKILLS
ABOUT MICHAEL STOEHR
As Program Manager at DHL Express, with 20+ years in consulting, project and program management, I lead large-scale transformation initiatives across Europe in the express logistics sector. My focus is on business partner integrations, API-based solutions and the deployment of global standard applications and services that enable efficient, data-driven operations.I specialize in integrating parcel locker ecosystems, including carrier-agnostic networks, to extend out-of-home delivery options and create innovative, customer-centric last-mile solutions. By orchestrating API-based real-time data exchange, I help connect external partners with DHL Express core platforms to support shipment acceptance, tracking, inventory and capacity management.With a strong foundation in program management, enterprise architecture and consulting, I align business, IT and external stakeholders to deliver resilient and scalable solutions. My ITIL® V3 certification and structured, collaborative way of working enable me to drive operational excellence, stabilize processes and support strategic growth.Colleagues and stakeholders value my readiness for action, entrepreneurial mindset and clear “can do” attitude. I enjoy shaping complex programs from idea to implementation, taking responsibility, navigating ambiguity and building long-term, trust-based partnerships across functions and countries.
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