Michael Spick
Head of Configuration, Change, and Release @Flutter International
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WORK HISTORY
Head of Configuration, Change, and Release @Flutter International
Toronto, ON, CA
Key Responsibilities:Lead teams managing governance and operations of change, configuration, and release procedures. Provide strategic direction to advance these practices and own related policies for Flutter International. Develop and improve processes using integrated configuration management tools. Represent change and release management during audits, identify risks, and drive mitigation efforts. Establish governance controls to ensure compliance with regulatory and security standards. Define, measure, and report on service level objectives. Manage resources, CAPEX reporting, and workforce planning to align with business priorities.Achievements:Built and aligned a unified team of change, release, and configuration managers focused on risk-aware service protection. Led the creation of a scalable, automated change management framework in collaboration with cross-functional stakeholders. Enhanced the CMDB to improve asset and service insights across teams. Fostered a culture of continuous improvement among release managers emphasizing feedback, waste reduction, and automation. Contributed to the Toronto office’s strategic vision and goals aligned with Flutter International and PokerStars. Supported diversity, inclusion, social, and wellbeing initiatives locally. Organized a successful AWS-led learning event during a major cloud migration, which was adopted globally across Flutter International.
EDUCATION
Humber College
Advanced Diploma
SKILLS
ABOUT MICHAEL SPICK
With over a decade of experience in IT operations, I currently lead configuration, change, and release management at Flutter International. My mission is to advance governance frameworks, optimize processes, and ensure regulatory compliance. I bring a collaborative mindset, aligning with company values to enhance operational excellence while fostering a culture of adaptability and innovation. At Flutter International, I oversee policies and procedures for configuration, change, and release management. By leveraging ITIL best practices and integrated tools, my team ensures compliance with security and regulatory standards. We drive risk mitigation efforts, establish governance controls, and continuously refine service-level objectives to support business priorities effectively.
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