Michael A. Soto

Information Technology Analyst 1 @New Jersey Courts

NJ, US

Conducted Tier 1 and Tier 2 technical support and incident management for hardware, software, and network issues.• Managed Enterprise workstation deployment and configuration, maintaining IT infrastructure and seamless integration with organization.• Executed Operating System and Application Deployment, including installation, configuration, and optimization of operating systems and software across multiple platforms.• Configure and support wireless/mobile devices while enforcing security policies and compliance standards.• Handle Identity and Access Management (IAM), maintaining user and computer accounts, permissions, and security protocols within Active Directory or equivalent systems.• Delivered Audio and Visual support for video conferencing, multimedia presentations, and various communication tools.• Executed software and hardware lifecycle management, including installations, upgrades, patches, and testing for large-scale deployments to ensure system reliability.• Worked independently and Collaborated with IT team, interdepartmental staff, and external agencies as required.

DePaul Catholic High School

High School Diploma

Seton Hall University

Bachelor of Science - BS, Information Technology Management