Michael Howard
Technical Support Engineer at NICE Ltd
- Role
- Sme Senior Telecommunications Engineer at Lehigh Valley Health Network
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Michael Howard
Outstanding 10+ year track record of telecommunications experience as a Telecommunications Network Engineer. UNIGY v3.x Advanced Administration Certification, UNIGY v3.x Technical Certification, UNGY v3.x Installation Certification, Cloud9, NICE, Cisco Unified Communications Manager 4.X - 11.X (Certification Pending) Cisco Unity Connect, Avaya Call Manager, Call Center, Avaya ACS Certification (pending), Definity, Service Manager, VoIP, PBX, Polycom Teleconferencing, Provisioning PRI, SIP, DID, POTS, and ISDN. Expert experience in Nortel PBX systems, Nortstar, Opt. 11, Opt 61C, Meridian Mail, CallPilot, OTM, ACD, Routing, Trunking, Dial Plans, COS, COR and Legacy Nortel PBX to VoIP migrations Knowledgeable of software including MS Word, MS Excel, MS PowerPoint, MS Visio, MAC OS, VMware, ProTools, SharePoint, TIGER Reporting, Reliatel, HP Service Manager, RedSky, Dreamweaver. Superb leadership, supervisory, interpersonal communication and coaching skills. Former 20 year memeber of IBEW Local #3 NYC.
Experience
Sme Senior Telecommunications Engineer
Jul 2021 — Present · Allentown, PA, US
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