Mike Hansen
Chief Experience Officer @Quility Insurance
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WORK HISTORY
Chief Experience Officer @Quility Insurance
Reno, NV, US
Agent and Client experience is everything. Driving deliberate, disciplined design and delivery of experiences to clients and agents. Creating connections between our clients and agents and advocating for the integration they require, whether technical or otherwise. Championing client and agent perspectives in Quility\'s strategic decision-making. Measuring the impact of client experience on agents and employees - the impact of agent experience on clients and employees - and the impact of both on Quility\'s key performance indicators. I love this job!
EDUCATION
California State University, Chico
BS, Business Administration
SKILLS
ABOUT MIKE HANSEN
Founder, Vestisure Insurance Services
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