Mike Hansen
Founder, Vestisure Insurance Services
- Role
- Chief Experience Officer at Quility Insurance
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
Experience
Chief Experience Officer
Sep 2020 — Present · Reno, NV, US
Agent and Client experience is everything. Driving deliberate, disciplined design and delivery of experiences to clients and agents. Creating connections between our clients and agents and advocating for the integration they require, whether technical or otherwise. Championing client and agent perspectives in Quility\'s strategic decision-making. Measuring the impact of client experience on agents and employees - the impact of agent experience on clients and employees - and the impact of both on Quility\'s key performance indicators. I love this job!
Education
California State University, Chico
BS, Business Administration
1984 — 1989
Skills
- Sharepoint
- Training
- General Insurance
- Vendor Management
- Asp.net Ajax
- Microsoft Excel
- Sales
- Risk Mitigation
- Fixed Annuities
- Executive Management
- Property & Casualty Insurance
- Underwriting
- Claims Management
- Workers Compensation
- Management
- Team Building
- Risk Management
- Microsoft Sql Server
- Term Life Insurance
- Leadership
- Insurance
- Vb.net
- Software Documentation
- Sdlc
- Software Development
- Account Management
- Claim
- Health Insurance
- Claims
- Brokers
- Data Analysis
- Databases
- Small Business
- Financial Risk
- Strategic Financial Planning
- Business Analysis
- Employee Benefits
- Life Insurance
- Sales Management
- Access
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