Michael Seele
Program Analyst / Sr. Principal @ General Dynamics Information Technology |
- Role
- Program Analyst Sr Principal at General Dynamics Information Technology
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Michael Seele
Innovative Senior ITSM Manager focused on Service efficiency, cloud technology, and…
Experience
Program Analyst Sr Principal
General Dynamics Information Technology
Oct 2025 — Present · US
ITSM Lead, a leadership role focused on transforming and optimizing IT service management practices, with specific emphasis on the federal government sector. Position functions as subject consultant who guides clients and internal teams through the modernization of IT operations.
Education
University of Denver
Masters Degree
Colorado Christian University
Bachelor of Science
Skills
- Help Desk Support
- Customer Service
- Customer Satisfaction
- IT Governance
- Negotiation
- Process Improvement
- Microsoft Office
- Service Desk
- Operations Management
- International Business
- Desktop Management
- Management
- Program Management
- Visio
- Itil Service Strategy
- People Management
- Contract Negotiation
- Itil
- Contract Management
- Client Services
- Strategic Planning
- Vendor Management
- Research
- Service Businesses
- IT Service Management
- Account Management
- Managing High Performance Teams
- Service Delivery
- Client Retention
- Metrics
- Call Centers
- Process Management
- Telephony
- Customer Relations
- Outsourcing
- Contract Negotiations
- Requirements Analysis
- Bpo
- Wireless
- Call Center
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