Michael Dutra

AVP, Residential Mortgage Origination @Shoreham Bank

MA, US

Responsible for the design and implementation of Shoreham Bank’s direct-to-consumer mortgage platform, aligning technology, operational strategy, and customer experience to meet the organization’s growth objectives.Leads recruitment efforts for mortgage bankers, branch managers, and area managers, with a focus on individuals who demonstrate entrepreneurial drive and a commitment to service excellence. Establishes and facilitates effective workflows to ensure timely, high-quality loan origination that adheres to all regulatory requirements and internal standards.Oversees performance metrics across the sales organization, ensuring output from loan originators and leadership teams aligns with company expectations. Acts as a liaison between executive management and the sales force, clearly communicating production goals and organizational priorities.Drives operational excellence through process optimization, continuous improvement initiatives, and strategic problem-solving. Provides ongoing support to sales leadership to resolve roadblocks affecting productivity, efficiency, or client experience.Leads cross-training programs across all levels of the origination team, ensuring full utilization of available technology platforms to maximize performance and scalability.

Rhode Island College

Bachelor of Arts (B.A.), Psychology

University at Albany

BA, Psychology