Michael Scott

Personal Cruise Vacation Planner

Role
Cruise Vacation Planner at Princess Cruises
Location
Miami-Fort Lauderdale, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Michael Scott

A dedicated and hardworking professional with extensive experience in call center management, call center training, customer service, relationship building, problem resolution, quality assurance, employee relations and sales. Additional skills in project management and disaster recovery. Possesses a proven track record of maintaining a strong balance of meeting company objectives while exceeding external guest expectations. Works well with multiple levels within and outside of an organization, including vendors. Excels in troubleshooting in a fast-paced environment. Recognized for streamlining and consistently improving the processes of the call center environment while maintaining high expectations to raise the bar on service levels.

Experience

  1. Cruise Vacation Planner

    Princess Cruises

    Jun 2025 — Present

Education

  • Liberty University

    BS, Music Education

    1979 — 1984

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Michael Scott — Cruise Vacation Planner at Princess Cruises in Miami-Fort Lauderdale, FL, US | Unifers