Michael Scheiblich
Customer Retention Expert @HERO Software
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WORK HISTORY
Customer Retention Expert @HERO Software
HERO Software (https://hero-software.de) provides an intuitive and comprehensive business software solution for craft businesses across all industries, fully digitizing their operations. From the first customer interaction and quote creation to project execution, site documentation, and final invoicing – all data-driven processes are digitally mapped and accessible anytime on various devices thanks to cloud technology. My tasks include- Determine the causes of customer attrition and measure the risk- Identify the exact value of our customers – new and old - Create measures to prevent churn - Uncover new avenues for cross-selling, upselling, and deep selling- Align organization and processes to fully unlock our customers’ lifetime value
EDUCATION
Universität Rostock
Bachelor of Science - BS, Sozialwissenschaften
IST-Hochschule für Management
Diplom Sportmanagement, Sportmanagement
ABOUT MICHAEL SCHEIBLICH
Hi, I’m an empathetic professional with 15+ years experience in various areas such as hospitality, Fintech and SaaS companies. Working in client facing roles for my whole career, the focus has always been to build a long-term and appreciative relationship. Growing people individually and helping companies to achieve their business goals is at the core of everything I do.I’m passionate about leadership, customer success and training methods. The cornerstones of my work are curiosity, active listening, serenity and responsibility. I‘m also a father of two and a football enthusiast.If you would like to know more about me, please connect or reach out.//Michael
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