Michael Scardecchio
Retired Director, Wireline & Wireless Solutions HMI Technical Solutions, A Henkels & McCoy Group Company
- Role
- Telecommunications Manager - H & m Networks at Henkels & McCoy, Inc.
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Michael Scardecchio
A proven Manager with a unique blend of consultative and technical insight in the Telecommunication and Customer Service industries. Recognized for the ability to manage multiple priorities and interact with all levels of management to achieve business objectives. Skilled in analysis and documentation of business needs and detailed business requirements, specializing in change management and process improvement with a focus on identifying opportunities that will improve productivity.Specialties: •People Management•Customer Service Management•Operations Management•Business Development•Program Management•Project Management•Relationship Management
Experience
Telecommunications Manager - H & m Networks
Dec 2009 — Present
Focusing on telecommunication systems planning & consulting, installations, training, and maintenance.
Education
Peirce College
Bachelors of Science, Business Administration
2000 — 2010
Skills
- Operations Management
- Crm
- Software Documentation
- Process Improvement
- Ip
- Business Development
- Professional Services
- Leadership
- Customer Service
- Customer Relations
- Relationship Management
- Team Building
- Management
- Avaya Technologies
- Vendor Management
- Technical Support
- Enterprise Software
- Change Management
- Networking
- Program Management
- Telephony
- Sales
- Avaya
- People Management
- Strategy
- Voip
- Data Center
- Project Planning
- Ivr
- Project Management
- Managed Services
- Integration
- Unified Communications
- Customer Service Management
- Telecommunications
- Analysis
- Wireless
- Training
- Customer Satisfaction
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