Michael Sarason

About Michael Sarason

Customer experience and technical support leader with 10+ years of experience spanning…

Experience

1. Technical Support Lead

   DISCO

   Jan 2021 — Present · NY, US

   Hired as first East Coast Support team member in 2021, helped to interview and train up our team as it has grown 3x in 4 years• Lead onboarding and education efforts via the School of DISCO including running weekly live courses online to answer questions, educate users and foster community.• Plan, coordinate and lead webinars with Product and Marketing team to promote new features, educate users and engage our community.• Build our rollout of AI chatbot support as a member team that develops, moderates and curates content for FIN AI, making sure we maintain an above average CX score. • Act as SME amongst support team on our product, answer high level technical questions from other team members, educate team on best practices and ensure quality standards are being met• Maintain above industry standard CSAT score (continually at or above 90%) both personally and team wide that reflect our commitment to our users and to the level of service we provide

Education

• DePaul University

  BA

  2005 — 2009

Skills

• Leadership
• Marketing Communications
• Interpersonal Communication Abilities
• Networking
• Donor Management
• Copy Editing
• Editing
• Live Performer
• Creative Problem Solving
• Social Media Marketing
• Non-Profits
• Journalism
• Team Leadership
• Music Theory
• Social Media
• Social Entrepreneurship
• Event Planning
• Public Relations
• Songwriting
• Building Relationships
• Creative Writing
• Community Outreach
• Nonprofits
• Brainstorm Facilitation
• Fundraising
• Volunteer Management