Michael Saldivar
Program Manager Sr - Service Desk
- Role
- Program Manager Sr - Service Desk at ERCOT
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Michael Saldivar
Experienced Senior Information Technology Manager with a demonstrated history of working in the computer software industry. Skilled in People Management, IT Strategy, Professional Services, Data Center, and Contact Centers. Strong information technology professional graduated from The University of Texas at Austin.
Experience
Program Manager Sr - Service Desk
Oct 2024 — Present · Taylor, TX, US
Education
The University of Texas at Austin
BA
1994 — 1998
Skills
- Software Documentation
- Sdlc
- People Management
- Program Management
- IT Operations
- Data Center
- Security
- Enterprise Software
- Enterprise Architecture
- Cloud Computing
- Professional Services
- Business Process Improvement
- Service Desk
- Incident Management
- Vendor Management
- Saas
- Project Planning
- Call Centers
- Process Improvement
- Disaster Recovery
- Quality Assurance
- Outsourcing
- IT Service Management
- Managed Services
- Change Management
- Integration
- Project Portfolio Management
- Business Process
- IT Outsourcing
- Sharepoint
- Servers
- Crm
- Itil
- IT Strategy
- Hardware
- Business Intelligence
- IT Management
- Pmo
- Pmp
- Management
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