Michael Rukstelis
Instructional Designer and Learning Project Manager
- Role
- Instructional Designer at Charter Communications at Charter Communications
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michael Rukstelis
Michael is a dedicated process-driven, systematic, outcome-focused professional. Michael…
Experience
Instructional Designer at Charter Communications
Dec 2014 — Present · Charlotte, NC, US
Recent Instructional Design Projects• Conducted a training needs assessment to identify the current challenges and opportunities of newly hired employees that are impacting the current work environment and training and to discover from seniors leaders how training can align to best support the future anticipated business environment and operational challenges that our fulfillment technicians will face.• Instructional designer and project manager responsible for Tier 3 Troubleshooting Agents at Time Warner Cable, supporting development of Troubleshooting tools, focusing on development of hands-on scenarios, using blended approach including e-learning, classroom, and coaching.
Skills
- Project Coordination
- Cross-Functional Team Leadership
- Captivate
- Software Documentation
- Snagit
- Change Management Communications
- Collaborative Problem Solving
- Change Management
- Strategy
- Technical Writing
- Needs Analysis
- Usability Testing
- Process Improvement
- Task Analysis
- Editing
- Quality Assurance
- Learning Management Systems
- Ms Project
- Addie
- Knowledge Management
- Instructional Design
- Training & Development
- Learning Management
- Vendor Management
- E-Learning
- Project Management
- Blended Learning
- Team Building
- Visio
- Coaching
- Instructor-Led Training
- Leadership
- Employee Training
- Schedule Development
- Project Planning
- Leadership Development
- Business Process Improvement
- Sharepoint
- Training
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