Michael Rivera

Regional Director of Operations @Telos Health Systems

Orlando, FL, US
MOBILE NUMBERS
+13•••••••81

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WORK HISTORY

Aug 2025 — Present

Regional Director of Operations @Telos Health Systems

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Operational support for Primary Care services and behavioral health services support across nursing homes in Florida.

EDUCATION

2007 — 2008

Trident University International

Master's degree, Health/Health Care Administration/Management

1999 — 2001

Mercy University

Bachelor's degree, Psychology

2008 — 2008

Trident University International

Graduate Certificate in Quality Assurance , Healthcare management

2002 — 2004

Metropolitan College of New York

Master's degree, Public Administration

N/A

Trident University International

Doctor of Education - EdD

SKILLS

TransportationPowerpointMicrosoft ExcelLeadershipChange ManagementStrategic PlanningSoftware DocumentationProject CoordinationMicrosoft WordEvent PlanningBudgetsCustomer ServiceMicrosoft OfficeContract ManagementTeam BuildingManagementRegulatory ComplianceProcurementProcess ImprovementProject PlanningProject Management

ABOUT MICHAEL RIVERA

I am a highly dedicated and accomplished bilingual executive with 18+ years of expertise in regional operations, financial management, business development, healthcare program management, staff recruitment/training, and change management across numerous large-scale, multi-state senior living and skilled nursing facilities. Throughout my career, I have been successful at leveraging a people-centric leadership style and compassionate healthcare administration to spearhead initiatives that enhance the lives of residents while mitigating risk by ensuring regulatory/HIPAA compliance to deliver optimal quality care. I take pride in being an analytical thinker and strategic planner who evaluates KPIs and other critical metrics to optimize marketing ROI and drive business expansion and revenue growth while effectively managing multimillion-dollar budgets through tactical cost-saving initiatives. I am highly regarded for cultivating productive relationships and strategic partnerships with C-level executives and stakeholders to shape corporate vision and mission, foster beneficial program development, and drive positive change while inspiring team members to excel personally and professionally to consistently exceed expectations and advance the mission of the organization. I have a proven track record of increasing ratings across each facility to position them as top-tier healthcare centers. I am also a key member of the Corporate Quality Assurance and Compliance Committee and proud 20-year United States military leadership trainer and unit leader.

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