Michael Rivera

Regional Director of Operations | Top Voice Leadership, Leadership Development Coach & Healthcare Management| Retired Military

Role
Regional Director of Operations at Telos Health Systems
Location
Orlando, FL, US
LinkedIn followers
500 followers

About Michael Rivera

I am a highly dedicated and accomplished bilingual executive with 18+ years of expertise in regional operations, financial management, business development, healthcare program management, staff recruitment/training, and change management across numerous large-scale, multi-state senior living and skilled nursing facilities. Throughout my career, I have been successful at leveraging a people-centric leadership style and compassionate healthcare administration to spearhead initiatives that enhance the lives of residents while mitigating risk by ensuring regulatory/HIPAA compliance to deliver optimal quality care. I take pride in being an analytical thinker and strategic planner who evaluates KPIs and other critical metrics to optimize marketing ROI and drive business expansion and revenue growth while effectively managing multimillion-dollar budgets through tactical cost-saving initiatives. I am highly regarded for cultivating productive relationships and strategic partnerships with C-level executives and stakeholders to shape corporate vision and mission, foster beneficial program development, and drive positive change while inspiring team members to excel personally and professionally to consistently exceed expectations and advance the mission of the organization. I have a proven track record of increasing ratings across each facility to position them as top-tier healthcare centers. I am also a key member of the Corporate Quality Assurance and Compliance Committee and proud 20-year United States military leadership trainer and unit leader.

Experience

  1. Regional Director of Operations

    Telos Health Systems

    Aug 2025 — Present

    Operational support for Primary Care services and behavioral health services support across nursing homes in Florida.

Education

  • Trident University International

    Master's degree, Health/Health Care Administration/Management

    2007 — 2008

  • Mercy University

    Bachelor's degree, Psychology

    1999 — 2001

  • Trident University International

    Graduate Certificate in Quality Assurance , Healthcare management

    2008 — 2008

  • Metropolitan College of New York

    Master's degree, Public Administration

    2002 — 2004

  • Trident University International

    Doctor of Education - EdD

Skills

  • Transportation
  • Powerpoint
  • Microsoft Excel
  • Leadership
  • Change Management
  • Strategic Planning
  • Software Documentation
  • Project Coordination
  • Microsoft Word
  • Event Planning
  • Budgets
  • Customer Service
  • Microsoft Office
  • Contract Management
  • Team Building
  • Management
  • Regulatory Compliance
  • Procurement
  • Process Improvement
  • Project Planning
  • Project Management

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Michael Rivera — Regional Director of Operations at Telos Health Systems in Orlando, FL, US | Unifers