Michael Rivera
Regional Director of Operations | Top Voice Leadership, Leadership Development Coach & Healthcare Management| Retired Military
- Role
- Regional Director of Operations at Telos Health Systems
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Michael Rivera
I am a highly dedicated and accomplished bilingual executive with 18+ years of expertise in regional operations, financial management, business development, healthcare program management, staff recruitment/training, and change management across numerous large-scale, multi-state senior living and skilled nursing facilities. Throughout my career, I have been successful at leveraging a people-centric leadership style and compassionate healthcare administration to spearhead initiatives that enhance the lives of residents while mitigating risk by ensuring regulatory/HIPAA compliance to deliver optimal quality care. I take pride in being an analytical thinker and strategic planner who evaluates KPIs and other critical metrics to optimize marketing ROI and drive business expansion and revenue growth while effectively managing multimillion-dollar budgets through tactical cost-saving initiatives. I am highly regarded for cultivating productive relationships and strategic partnerships with C-level executives and stakeholders to shape corporate vision and mission, foster beneficial program development, and drive positive change while inspiring team members to excel personally and professionally to consistently exceed expectations and advance the mission of the organization. I have a proven track record of increasing ratings across each facility to position them as top-tier healthcare centers. I am also a key member of the Corporate Quality Assurance and Compliance Committee and proud 20-year United States military leadership trainer and unit leader.
Experience
Regional Director of Operations
Aug 2025 — Present
Operational support for Primary Care services and behavioral health services support across nursing homes in Florida.
Education
Trident University International
Master's degree, Health/Health Care Administration/Management
2007 — 2008
Mercy University
Bachelor's degree, Psychology
1999 — 2001
Trident University International
Graduate Certificate in Quality Assurance , Healthcare management
2008 — 2008
Metropolitan College of New York
Master's degree, Public Administration
2002 — 2004
Trident University International
Doctor of Education - EdD
Skills
- Transportation
- Powerpoint
- Microsoft Excel
- Leadership
- Change Management
- Strategic Planning
- Software Documentation
- Project Coordination
- Microsoft Word
- Event Planning
- Budgets
- Customer Service
- Microsoft Office
- Contract Management
- Team Building
- Management
- Regulatory Compliance
- Procurement
- Process Improvement
- Project Planning
- Project Management
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