Michael Reifschneider

Operations Representative Deconsolidation Services @APL Logistics

Scottsdale, AZ, US

Executing operations and customer service 3PL cross-dock services provided for key accounts across multiple industries including retail, automotive and consumer.• Successfully created and maintained logistics document system for 7 key customers resulting in decreasing new hire training time by 10%• Working in a fast-paced, cross-dock operational programs for multiple clients and successfully maintained a professional relationship with the logistical analysts and senior management• Implemented a customized freight and inventory tracking system used for tracking inbound carriers and outbound shipments with a 30% increase in efficiency.• Pulled multiple, independent processes into a cohesive system that delivered performance analysis and reported Key Performance Indicators (KPI) to management and the customer base that delivered a 99% success rate.• Responsible for analyzing and solving ad-hoc business projects that yields a $100k increase in annual revenue. • Generated new customer setup and maintained existing customers with APL’s on-line Transportation Management System to ensure accurate reporting to senior management and to the customer.

Arizona State University

BS