Michael Rebitzki-Vennhoff
Business Processes Principal Consultant @SAP
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WORK HISTORY
Business Processes Principal Consultant @SAP
Berlin, DE
As Business Processes Principal Consultant within SAP\'s Customer Experience (CX) Portfolio, I support clients in transforming and optimizing their customer-centric business processes using SAP’s industry-leading CX solutions — including Customer Data, Marketing, Commerce, Sales, and Service Cloud.My role focuses on:Advising customers on best practices for end-to-end CX process design and digital transformationBridging the gap between business requirements and technology implementationEnabling scalable, integrated, and personalized customer experiencesCollaborating across business units to ensure alignment between CX strategy and enterprise goalsDriving adoption of SAP CX innovations by translating business value into tangible outcomesThis role combines strategic consulting with hands-on delivery, helping organizations future-proof their customer engagement through intelligent, connected processes.
EDUCATION
Freie Universität Berlin
Magister, Neuere Deutsche Literatur
UCL
Art History, German
Humboldt-Universität zu Berlin
Magister, Kunstgeschichte
SKILLS
ABOUT MICHAEL REBITZKI-VENNHOFF
As a Business Processes Principal Consultant in SAP’s Customer Experience (CX) Portfolio, I work with customers across the MEE region to help them design and implement intelligent, customer-centric processes that deliver real business value.In this role, I act as a trusted advisor and transformation partner — guiding organizations through the complexities of modern customer engagement across SAP’s CX suite, including Customer Data, Marketing, Commerce, Sales, and Service. My focus is on aligning technology with business strategy to create scalable, personalized, and integrated experiences that meet the evolving needs of customers.With over a decade of experience in the SAP CX ecosystem — spanning business architecture, presales, consulting, and program leadership — I bring a holistic understanding of enterprise customer needs. I previously served as an Enterprise Customer Success Partner (E-CSP), helping strategic customers in the Nordics drive their RISE with SAP journeys and realize tangible value across the SAP landscape.I remain deeply passionate about customer relationship management, business transformation, and creating impact at the intersection of technology, people, and process. I’m also proud to have co-led Pride@SAP Nordics, driving visibility and dialogue around diversity, equity, and inclusion.My academic background in Art History and German Studies continues to shape how I approach complexity — with curiosity, creativity, and a broad, human-centered lens.Let’s connect and explore how we can shape the future of customer experience — together.
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