Michael Colvin

About Michael Colvin

As a Senior Technical Support Engineer with 10+ years of experience in electronics, remote systems, and automation, I specialize in driving results where hardware and software meet.I\'ve supported cutting-edge EV infrastructure, resolved complex field issues using Linux and Bash, and led escalation support across multiple teams. My work has saved time, improved SLAs, and enhanced customer satisfaction — all while keeping systems running smoothly and efficiently.My strengths span:Remote support via SSH, RDP, VNC, and custom toolsBash scripting to automate diagnostics and processesRoot cause analysis for software and component-level issuesHands-on experience with PLCs (Allen Bradley), VTScada, and FactoryTalkCreating documentation, training guides, and best practicesManaging data and insights via Power BII\'m passionate about continuous improvement and currently expanding into DevOps and cloud technologies to deepen my automation and deployment skills. My goal is to merge deep technical support experience with modern infrastructure strategies — making me a strong fit for roles in DevOps, Solutions Engineering, or Technical Leadership.

Experience

1. Ev Senior Support Engineer

   ABB

   Jan 2021 — Present · Columbia, SC, US

   Provide remote support for field engineers and customers through phone, email, and ticketing systems.• Create tutorial documentation for co-workers, field engineers, and customers to learn new processes.• 2-year exposure to the Salesforce platform.• Utilized troubleshooting steps to solve electronic components and software in EV chargers.• Experience in Linux terminal environment to ssh in equipment.• Support in activating new equipment remotely and ensuring customer satisfaction.• Assist in customer and co-worker coaching in addition to providing new hire training.• Provide remote support in cases by pursuing resolution and dispatching field techs accordingly.• Utilized schematics to guide field techs in component replacement.• Provide process feedback in meetings for continuous improvement.• Secured subject matter expert role and became the point of contact for escalation support.• Work with fellow engineers to triage and drive root cause analysis to resolution.• Utilizing bash scripting to create efficient automation tasks• Lead meetings with internal team members and customers to drive the resolution of escalated cases.• Manage data and reporting using Power Bi• Provide proactive system checks by utilizing weekly reporting• Ability to look through application logs within a Linux environment to locate and resolve software bugs• Ensure accurate data is submitted and communicated to meet SLA agreements.

Education

• DeVry University

  Electronic Engineer, Electrical and Electronics Engineering

  2008 — 2011

• DeVry University

  Associate of Applied Science, Electronics and Computer Technology

  2006 — 2008

Skills

• Network Security
• Tcp/Ip
• Microsoft Excel
• Soldering
• C
• Programming
• Microsoft Office
• Html
• Project Management
• Network Administration
• Sql
• Visio
• Linux
• Active Directory
• Xp
• Windows Server
• Hardware
• Troubleshooting
• Process Improvement
• Help Desk Support
• Mysql
• Customer Service
• Embedded Systems
• Testing
• Software Documentation
• Access
• Signal Conditioning
• Computer Hardware
• Printers
• Cisco Technologies
• C++
• Circuit Design
• Vpn
• Program Management
• Matlab
• Windows 7
• Visual Studio
• Java
• Visual Basic
• Dns