Michael Carroll
GenAI & Digital Workplace Leader | Scaling M365 Copilot & Sustainable IT for Global Finance | Delivering Enterprise Teams Deployment & Change Management (ACM)
- Role
- Executive Director at JPMorganChase
- Location
- Morris Plains, NJ, US
- LinkedIn followers
- 500 followers
About Michael Carroll
With impactful experience as an IT Professional focused in the financial industry with Fortune 100 company leadership, I have been integral to strategic initiatives that have resulted in high-level process efficiency increases. I am well versed in system administration as well as engineering, utilizing innovative technology to optimize business efforts. It is my passion to utilize my expertise in IT, automation, and digital engineering to influence advanced infrastructure.As a leader, I have consistently worked with key stakeholders to ensure high-level productivity increases while designing and delivering critical solutions for banking customers & overseeing global projects. I have a motivated approach to leadership, including spearheading efforts to drive OPEX costs while focusing on streamlining to ensure effective business practices.Some of my key achievements include: Multidisciplinary engineer with high-level responsibility focused on architecting, engineering, and delivering critical initiatives toward a global M365 migration project for 50K mailboxes, 14K SharePoint sites, and 50K user One Drive accountsExecuted an Infra uplift project to eliminate technical debt, leading to reduced OPEX costs by $694KBuilt an environment of 100+ servers from to create a stable environment for application verification and proof of concept testingDeveloped.Net programs for Investment Group that integrated with trading systems, resulting in increasing efficiency and reducing automated processing by 15%I would like to connect with like-minded professionals. Contact through this profile if you wish to connect.
Experience
Executive Director
Nov 2022 — Present · Jersey City, NJ, US
Over the past three years, I have directed the global strategy and lifecycle for Microsoft Teams, M365 Copilot, Symphony, and Lucid. I led the successful migration of users to Teams, which included decommissioning Skype to drive significant operational savings and environmental sustainability. My work focuses on balancing high-velocity AI adoption with a \"security-first\" architecture, ensuring compliant collaboration across all global regions—including custom-built solutions for restricted markets.
Education
Fairleigh Dickinson University-Florham Campus
Master of Business Administration (MBA), Business Administration and Management, General
2013 — 2015
Ramapo College of New Jersey
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2006 — 2008
Skills
- Customer Service
- Lotus Notes
- Cisco Ironpot Gateway Mta
- Leadership
- Servers
- Disaster Recovery
- Microsoft Excel
- Symantec Endpoint Protection
- Exchange 2010/2007/2003
- Microsoft Exchange
- Symantec Antivirus
- Powershell
- Sharepoint
- Microsoft Office
- Active Directory
- Symantec Backup
- Windows Server
- Sql
- C#
- Lync
- Cobol
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