Michael-Phillip Scheepers
IT Infrastructure, Specialist @Slalom
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WORK HISTORY
IT Infrastructure, Specialist @Slalom
London, GB
EDUCATION
University of East London
Bachelor of Science (BSc), Computer Systems Networking and Telecommunications
ABOUT MICHAEL-PHILLIP SCHEEPERS
Customer Service & Operations Manager with 13+ years’ experience leading service teams across retail, SaaS, healthcare, and technology environments.I build and scale customer service operations, resolve complex complaints, and own service performance end-to-end, including CSAT, NPS, SLAs, and resolution times. Final decision-maker on sensitive complaints involving consumer rights and legal considerations.Currently an IT Infrastructure Specialist and onsite lead for IT Service Delivery, supporting end users across EMEA, APAC, and the US. I focus on reliable service, cross-regional collaboration, and a seamless customer experience.A customer + ops + tech hybrid who uses data, systems, and sound judgement to improve outcomes at scale. Open to Customer Service Manager, Complaints Lead, or Service Operations roles.
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