Michael Cross

About Michael Cross

I believe that how you show up matters—both for your team and your clients. I believe in leading with integrity, listening with intention, and doing what you say you\'re going to do.Over the years, I’ve built a career on relationships, trust, and a relentless commitment to helping people and businesses succeed. Whether guiding digital transformation or building strategic partnerships, I care deeply about doing the work the right way—and with the right people.At my core, I’m a collaborator, a connector, and a problem-solver who believes that sales is about service, not pressure.

Experience

1. Sr Sales Director, Enterprise Manufacturing, Automotive, & Strategic Accounts

   TELUS Digital

   Apr 2025 — Present · Detroit, MI, US

   Telus Digital + Gerent (A Salesforce Summit Partner), our collective team brings deep industry knowledge and proven success to help companies gain visibility, streamline operations, and deliver better customer experiences. Whether you\'re optimizing existing systems or building a new Salesforce solution, we\'re here to help. Let’s connect and explore how we can drive results for your business.

Education

• University of Wisconsin-Milwaukee

  Civil & Architectural Engineering

  1996 — 1997

• North Central University

  B.S., Pastoral Studies

  1998 — 2003

Skills

• Resource Management
• Budgets
• Outlook
• Call Centers
• Nonprofits
• Consulting
• Process Improvement
• Project Management
• Customer Relations
• Customer Satisfaction
• Training
• Vendor Management
• Coaching
• Recruiting
• Business Analysis
• Strategy
• Team Leadership
• Strategic Planning
• Public Speaking
• Program Management
• Change Management
• Customer Service
• Performance Management
• Crm
• Business Process Improvement
• Cross-Functional Team Leadership
• Sales
• Leadership
• Analysis
• Management
• Team Building
• Project Planning
• Leadership Development
• Business Strategy
• Time Management
• Talent Management
• Operations Management