Michael Otin
Night Audit Manager @Old Mill Toronto
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WORK HISTORY
Night Audit Manager @Old Mill Toronto
Responsible for overseeing property by leading Guest Service team in addition to all closing procedures for the Old Mill’s front office and accounts, organizing and verifying information, identifying and correcting discrepancies, posting to accounts, and producing/distributing daily reports. Follow specified procedures to audit the shift closing of all front office staff and completing an audit summary for each shift, balance and audit for accurate room revenue, food and beverage revenue, cashier’s reports, transmit credit card batches Lead the training of new employees and produce training documents as required Monitor security and cleanliness of facilities including common areas, restaurants, fitnesscentre and stairwells among other areas Assist in booking room reservations, answering hotel phone calls and communicating withguests, managing arrivals & check outs, luggage assistance, directions & transportation Act as hotel system liaison during night hours to communicate with system and securitysupport, while also oversee building safety by following designated Old Mill Toronto fire procedures.
EDUCATION
Brock University
Bachelor of Sports Management - BSM, Sport and Fitness Administration/Management
Mesa Community College
Associate of Arts - AA, General Studies
ABOUT MICHAEL OTIN
Licensed Sports Agent & Audit Manager
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