Michael N.
Experienced SaaS Technical Writer & Content Strategist | Helping organizations improve the user experience with customer-focused content
- Role
- Senior Technical Writer at Fuze An 8x8 Company
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Michael N.
Seasoned SaaS professional with 15+ years of experience, having spent the past 12+ years as a technical writer creating user-friendly content for multiple product lines. Skills include the following- Experience writing software documentation in an Agile environment for SaaS companies- Skilled in collaborating with cross functional teams to deliver varying content such as Knowledge Base articles, user guides, release notes, FAQs and internal training documentation- Adept at learning new tools and technologies, while creating exceptional content for a diverse audience- Expertise collaborating with stakeholders on content and localization strategies for customer-facing documentation- Proficient mentoring and supporting team members to ensure the successful delivery of content initiatives.
Experience
Senior Technical Writer
Jul 2022 — Present
Partnered with product designers and User Experience (UX) to help shape the end-user experience for multiple products, by providing feedback on usability, language, grammar, and tone of voice for UI text- Led initiative in establishing a streamlined process for tracking, reviewing, and addressing UX writing requests- Spearheaded cross-functional collaboration to help define UX writing best practices and ensure implementation of guidelines- Collaborated with product management, marketing, support, and engineering in crafting self-help content for multiple product lines
Education
University of New Hampshire
Bachelor's degree, Electrical Engineering
University of New Hampshire
Master's degree, Electrical Engineering
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