Michael N. Hux

About Michael N. Hux

I believe that if you believe that you are the smartest person in the room, you should recognize that (1) you are NOT and (2) you should find a new room, as you can only grow when you have the opportunity to learn.I achieve my success by enabling others through meaningful presence, perceivable empathy and establishing relationships.A pioneer in voluntary collective licensing, is a leading information solutions provider to organizations around the world. With deep domain expertise in copyright, technology, content, PIDs, FAIR data principles, metadata, and more, works to advance copyright, accelerate knowledge, and power innovation. and its subsidiary RightsDirect help organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

Experience

1. Client Engagement Manager

   Copyright Clearance Center (CCC)

   Mar 2025 — Present · Birmingham, AL, US

   Act as a strong high touch resource to client driven through comprehensive understanding of client and products- Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship and securing the renewal- Maximize account growth by identifying new revenue sources and by promoting products and services- Analyze and documents business problems from the customer perspective, identifies trends and recommends solutions based on the products- Escalation point for handling difficult client issues, high severity requests, or issue escalations- Act as customer advocates to ensure that all departments understand customers’ needs and requirements- Conduct occasional training with client staff to ensure proper utilization of the licenses and supported products- Pass feedback to Product Development Team in support of solution enhancements- Maintain on-going support expertise of products.

Education

• Briarwood Christian School

  College Prep Diploma

  1999 — 2003

• The University of Alabama

  Bachelor of Science (B.S.), Chemical Engineering

  2003 — 2008

• University of Alabama at Birmingham

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2009 — 2013

Skills

• Customer Service
• Volunteer Management
• Training
• Fundraising
• Marketing
• Networking
• Marketing Strategy
• Event Planning
• Process Engineering
• Technical Support
• Account Management
• Editing
• Written & Oral Presentation Skills
• Relationship Management
• Information Technology
• Project Management
• Research
• Strategic Planning
• Program Management
• Facebook
• Social Media Marketing
• Close Attention to Detail
• Powerpoint
• Microsoft Excel
• Business Planning
• Operations Management
• Teamwork
• Team Management
• Management
• Team Building
• Public Speaking
• Microsoft Word
• Team Leadership
• Public Relations
• Troubleshooting
• Social Media
• Nonprofits
• Process Improvement
• Microsoft Crm
• Information Technology Training