Michael McFarland
Hotel Managing Director
- Role
- Operational Specialist - Ground and Inflight Delays at Piedmont Airlines
- Location
- Oklahoma City, OK, US
- LinkedIn followers
- 500 followers
About Michael McFarland
Having 15+ direct years of both Hotel and Transportation / Aviation experience I know that I am an accomplished, resilient, and solutions-driven leader who leverages extensive knowledge and experience in hospitality / tourism and transportation while building cohesive teams and long-lasting relationships with peers and partners alike. My passion drives thoughtful and effective guest and associate connectivity around the world. I have defined and developed policies, scalable strategies, meaningful process improvements, and executive-level summaries across my years of industry experience. I started my journey in hospitality like so many have at the Front Desk. Through hard work and a driven passion to be successful I have advanced myself into Executive roles. I\'ve worked in numerous departments and held positions such as Catering Manager, SMERF and Corporate Sales Manager, Hotel Operations leader, Assistant General Manager, Director of Guest Services, Hotel General Manager, Director of Operations, Human Resources and more.
Experience
Operational Specialist - Ground and Inflight Delays
Sep 2014 — Present · Oklahoma City, OK, US
Piedmont Airlines is a wholly owned subsidiary of American Airlines. I assist with managing passenger satisfaction brought on by either ground or in-flight operational delays. Additionally, I\'m qualified to handle both above and below-wing operations (ticketing, rebooking, ramp).
Education
Johnson County Community College
Associates, General
2000 — 2003
ATP (Airline Transport Professionals) in conjuction with Utah Valley State
Commercial Pilot, Aviation
2007 — 2008
Utah Valley University
Bachelors, Business Administration and Management, General
2006 — 2008
Skills
- Menu Development
- Payroll Processing
- Inventory Management
- Lodging
- Retail
- Market Planning
- Cash
- Revenue Management
- Restaurants
- Front Office
- Banquets
- Team Building
- Hospitality
- Sales
- Hiring
- Marketing
- Hospitality Industry
- Employee Training
- Hotels
- Resorts
- Forecasting
- Cold Calling
- Corporate Events
- Onq
- Cash Management
- Yield Management
- Time Management
- Hospitality Management
- Catering
- Sales Management
- Delphi
- Food
- Staff Supervision
- Micros
- Trade Shows
- Guest Service Management
- Revenue Analysis
- Event Management
- Meeting Planning
- Rooms Division
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