Michael McDaniel

About Michael McDaniel

As a Customer Success Manager at Responsive, I leverage my five years of experience and…

Experience

1. Customer Success Manager

   Responsive

   Sep 2022 — Present

   Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training and product development Identify, develop and share best practices that enable RFPIO customers to achieve their business goals and objectives by fully leveraging the solutions they own Participate in the development and continuous iteration of customer health metrics Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, and throughout the customers’ journey Develop a trusted advisor relationship with customer stakeholders to ensure they are leveraging the solution(s) to achieve full business value Educate customers on new features and releases Conduct periodic customer business reviews and health checks Manage customer issue escalations, facilitate communication among applicable internal and external stakeholders and provide ongoing support until issues are resolved

Skills

• Social Media
• Google Adwords
• Business Analysis
• Microsoft Word
• Management
• Customer Satisfaction
• Motivation
• Online Advertising
• Call Centers
• Powerpoint
• Sales
• Customer Service
• Project Management
• Organizational Effectiveness
• Leadership
• Microsoft Excel
• Team Leadership
• Hands-on Training
• Social Networking
• Communication
• Microsoft Office
• Digital Marketing
• Sem
• Google Analytics