Michael Matthis
Senior Operations Manager @Swain Solutions Services, Llc
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WORK HISTORY
Senior Operations Manager @Swain Solutions Services, Llc
US
Achieved 98% on-time delivery by leading Scrum ceremonies and enforcing stage-gate governance while tracking risks, assumptions, issues, and dependencies in RAID logs. Improved revenue predictability by 20% by building capacity models and pipeline forecasts in Excel and Power BI that aligned staffing with portfolio demand. Drove in repeat business by instituting quarterly business reviews and customer-success playbooks that raised stakeholder alignment, NPS, and retention to 20% above target. Raised operational data accuracy to 99% by configuring Salesforce flows, API integrations, and data models and integrating Jira and Asana to create a single source of truth for KPIs and SLAs. Reduced operational overhead by annually by mapping processes, eliminating handoffs, and automating intake, billing, and reporting with SOPs and low-code tools. Shortened quote-to-cash cycle time by standardizing SOW templates and contract-intake checklists, which improved compliance and cycle predictability.
EDUCATION
Cornerstone University
Bachelor of Arts (B.A.)
Gonzaga University
Master of Arts - MA
SKILLS
ABOUT MICHAEL MATTHIS
I believe that creating an environment where teams can thrive is one of the most rewarding aspects of my career. As someone who often sees themselves as a \"glorified concierge,\" I take pride in cultivating spaces where people can be their best selves—both personally and professionally. For me, the secret ingredient to fostering this kind of atmosphere is simple: fun! I mix this with a genuine willingness to serve others to help teams achieve high performance. In my current role as Program Director at DAPCEP, I\'ve been fortunate to lead initiatives that empower students from diverse backgrounds to explore careers in engineering. Over the past two years here, I\'ve helped increase student participation by 40%, which has been incredibly fulfilling. Prior to this position, I spent several years at buildOn where I managed various programs aimed at supporting youth education in under-resourced communities—an experience that shaped my approach to program management. My journey through project management has been rooted in Agile methodologies and Scrum practices. Working with teams across different levels—from high school students to seasoned professionals—has taught me how important it is to adapt my leadership style based on the needs of those I\'m serving. It\'s not just about managing projects; it\'s about motivating people and helping them grow. Outside of work, I am passionate about giving back to my community through education initiatives. Volunteering allows me to connect with individuals from all walks of life while reinforcing my belief that everyone deserves access to quality education. Whether I\'m mentoring students or facilitating workshops, these experiences enrich both my personal life and professional endeavors. If you want to chat about program management strategies or how we can create impactful educational experiences together, feel free to reach out via email! I\'m always excited to connect with like-minded individuals who share a passion for empowering others. Skills: Program Management | Agile Methodologies | Scrum | Team Leadership | Educational Program Development | Community Engagement
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