Michael Matheson

IT Support Engineer @Quostar

GB

Providing advanced IT support and troubleshooting in a Managed Service Provider (MSP) environment, ensuring timely resolution of escalated technical issues.• Utilising the Microsoft technology stack, including Active Directory, entra ID, Office 365, Microsoft Intune, and PowerShell, to optimise system performance.• Collaborated with first-line, third-line teams and project managers to resolve complex technical incidents efficiently.• Supported deployments, updates, and configurations for Microsoft Server environments and end-user devices, ensuring seamless operations.• Assisted in migrations and upgrades, including transitions to Microsoft 365, Azure-based services, and Citrix, enhancing infrastructure modernisation.

The Open University

Bachelor's degree

University of the Highlands and Islands

HND